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Sergio Luján Mora

Catedrático de Universidad

Ekybot: Framework Proposal for Chatbot in Financial Enterprises

Maritzol Tenemaza, Sergio Luján-Mora, Angélica de Antonio, Jaime Ramírez, Omar Zarabia
Proceedings of the 3rd International Conference on Intelligent Human Systems Integration (IHSI 2020), p. 254-259, Modena (Italy), February 19-21 2020. ISBN: 978-3-030-39511-7.
(IHSI'20b) Congreso internacional / International conference


The high proportion of customers of financial enterprises such as banking or insurance have forced to think in new forms to attend the customers. Chatbots are modern and useful tools with which customers are attended using natural language. In this work, we present a financial chatbot called Ekybot, which uses different channels as Skype and Facebook. Ekybot assist customers and enhanced services of the financial enterprises. The most interesting finding of this work is the framework that was developed on a variety of cognitive services.