Evaluation of Web Accessibility: A Combined Method
Sergio Luján-Mora, Firas Masri
In Pedro Isaias, Miguel Baptista Nunes (Eds.), Information Systems Research and Exploring Social Artifacts: Approaches and Methodologies, p. 314-331 (chapter 16), Hersey, PA: IGI Global. ISBN: 978-1-4666-2491-7. https://doi.org/10.4018/978-1-4666-2491-7.ch016
(ISRESS'12) Capítulo de libro / Book chapter
The Web is present in all fields of our life, from information and service Web pages to electronic public administration (e-government). Users of the Web are a heterogeneous and multicultural public, with different abilities and disabilities (visual, hearing, cognitive, and motor impairments). Web accessibility is about making websites accessible to all Internet users (both disabled and non-disabled). To assure and certify the fulfillment of Web accessibility guidelines, various accessibility evaluation methods have been proposed, and are classified in two types: qualitative methods (analytical and empirical) and quantitative methods (metric-based methods). As no method by itself is enough to guarantee full accessibility, many studies combine these qualitative and quantitative methods in order to guarantee better results. Some recent studies have presented combined evaluation methods between qualitative methods only, thus leaving behind the great power of metrics that guarantee objective results. In this chapter, a combined accessibility evaluation method based both on qualitative and quantitative evaluation methods is proposed. This proposal presents an evaluation method combining essential analytical evaluation methods and empirical test methods.